Quick Rabbit

Overview

Quick Rabbit is an AI-powered customer support platform that combines support ticketing, knowledgebase, live chat, and CRM capabilities in one integrated system. It is designed to help businesses organize customer support, reduce support workload, provide faster answers, and give support teams better tools for managing customer conversations.

Quick Rabbit brings AI-powered ticket replies, proactive knowledgebase search, live chat, agent management, automated email replies, paid and recurring support, notifications, reporting, and customer management together in one modern support solution.

Complete Support Portal

Quick Rabbit provides an integrated support portal that combines Knowledgebase, Support Ticketing, Live Chat, and CRM functionality so businesses can manage customer support from one centralized system.

AI-Powered Ticketing Features

Quick Rabbit can use AI to check a customer's ticket and instantly suggest a possible solution, helping support agents respond faster. When creating a ticket, it can suggest relevant solutions from articles, blogs, pages, and FAQs.

• AI-powered ticket solution suggestions and instant solution checking
• Auto suggest solutions from knowledgebase, blogs, pages, and FAQs
• Automatically assign tickets based on product or category
• Agents and administrators can create tickets on behalf of customers

Powerful Ticket Management

• Powerful ticket filtering and full-text ticket search
• Highlight new and actionable tickets, flag tickets, and mention another agent
• CC another person's email, ticket notes, and customer notes
• Attachment upload when creating or replying to a ticket
• Keyboard shortcuts in ticket replies
• Support history by purchase code or customer name
• Convert ticket to article and share knowledgebase article links in tickets
• Product-wise and category-wise custom fields

Canned Messages, Feedback & Paid Support

• Canned message management and quick replies
• Customer feedback and rating after support interactions
• Paid support and recurring paid support with payment gateway integration
• Automatic email replies based on weekly holidays, vacations, and working hours
• Ticket acknowledgement auto reply

Knowledgebase Features

Build a structured knowledgebase that helps customers find answers before contacting your support team. Help customers discover relevant support information quickly by searching knowledgebase content before or while creating support requests.

• User-friendly, product and category-wise knowledgebase
• Powerful proactive search across articles, blogs, pages, and FAQs
• Article media manager to reduce unnecessary loading time
• Internal articles for team training
• Article rating, tag manager, and syntax highlighting

AI-Powered Live Chat

Quick Rabbit includes AI-powered live chat designed for customer support and pre-sale queries. Assign support agents according to the products they handle so customer conversations can reach the appropriate support team.

• AI-based instant chat reply, support chat, and pre-sale query support
• Product-wise agent assignment and chat forwarding to another agent
• Guest chat without creating a customer account
• Internal team chat with chat transcript
• Chat enable/disable control and available time setting
• Agent offline email notification to customers

Agent Management, Integrations & More

• Agent performance report, activity log, attendance and time log
• Agent access control, to-do and calendar
• Envato purchase and support expiry validation
• Firebase browser notifications, Brevo email integration
• Envato, Google, and GitHub social login
• Live, sound, email, and browser notifications
• Multilingual interface with RTL support
• Responsive design for desktop, tablet, and mobile
• GDPR compliance, pages and blogs, customer management, and CRM

What You Get

• Complete Quick Rabbit source code
• Unencrypted source code and full database schema
• Step-by-step installation guide
• Complete user guide and documentation
• Free lifetime updates
• 6 months of dedicated support