QuickRabbit — AI Powered Support Ticketing with Knowledgebase and Live Chat

AI Ticketing

AI-Powered Ticketing Features

Quick Rabbit can use AI to check a customer's ticket and instantly suggest a possible solution, helping support agents respond faster.

✓ AI-powered ticket solution suggestions

✓ Instant solution checking

✓ Faster support responses

✓ Search articles for possible solutions

✓ Search blog content

✓ Search pages and FAQs

✓ Suggest relevant support information during ticket creation

✓ Assign agents to multiple products

✓ Assign agents to multiple categories

✓ Automatically assign tickets based on product

✓ Automatically assign tickets based on category

✓ Agents and administrators can create support tickets on behalf of customers

Ticketing

Powerful Ticket Management

✓ Powerful ticket filtering

✓ Full-text ticket search

✓ Highlight new tickets for easy identification

✓ Highlight actionable tickets

✓ Flag tickets

✓ Mention another agent for help or follow-up

✓ CC another person's email in a ticket

✓ Ticket notes

✓ Customer notes

✓ Attachment upload when creating a ticket

✓ Attachment upload when replying to a ticket

✓ Keyboard shortcuts in ticket replies

✓ Support history by purchase code or customer name

✓ Convert ticket to article

Customization

Custom Fields

Create custom fields according to product or category requirements to collect additional information from customers.

✓ Product-wise custom fields

✓ Category-wise custom fields

✓ Collect additional ticket information

Productivity

Canned Messages & Quick Replies

Save frequently used responses as canned messages so agents can reply to common customer questions quickly.

✓ Canned message management

✓ Quick replies

✓ Use saved responses while replying to tickets

Feedback

Customer Feedback & Rating

Collect customer feedback and ratings after support interactions to help measure customer satisfaction.

✓ Customer feedback

✓ Customer rating

✓ Support quality monitoring

Knowledgebase

Share Knowledgebase Articles in Tickets

Agents can share relevant knowledgebase article links directly inside tickets to provide customers with useful self-service information.

✓ Search relevant articles

✓ Share article links in tickets

✓ Provide self-service support resources

Automation

Automated Email Support

Quick Rabbit includes automated email response features that help customers receive appropriate replies when agents are unavailable.

✓ Define weekly holidays

✓ Automatically send email replies during unavailable periods

✓ Define vacation periods

✓ Automatic email reply during vacation

✓ Define working hours

✓ Automatically reply outside working hours

✓ Automatic ticket acknowledgement

✓ Notify customers that their request has been received

Paid Support

Paid Support & Recurring Paid Support

Quick Rabbit supports paid customer support workflows for businesses that provide premium support services.

✓ Paid support

✓ Recurring paid support

✓ Payment gateway integration for paid support

✓ Payment gateway integration for recurring support

Knowledgebase

Knowledgebase Features

Build a structured knowledgebase that helps customers find answers before contacting your support team.

✓ User-friendly knowledgebase

✓ Product and category-wise knowledgebase

✓ Powerful proactive search

✓ Search articles, blogs, pages, and FAQs

✓ Article media manager

✓ Internal articles for team training

✓ Article rating

✓ Tag manager

Proactive Knowledgebase Search

Help customers discover relevant support information quickly by searching knowledgebase content before or while creating support requests.

✓ Search articles

✓ Search blog posts

✓ Search pages

✓ Search FAQs

✓ Proactive solution discovery

Media

Article Media Manager

Manage media used in knowledgebase articles through a dedicated media manager designed to help reduce unnecessary loading time.

✓ Centralized article media management

✓ Organized article media

✓ Reduced page loading overhead

Training

Internal Articles for Team Training

Create internal knowledgebase articles for support team training and internal use.

✓ Internal articles

✓ Team training resources

✓ Separate internal support knowledge

Organization

Article Rating & Tag Manager

✓ Article rating

✓ Customer feedback on knowledgebase content

✓ Tag manager

✓ Organize knowledgebase content using tags

Live Chat

AI-Powered Live Chat

Quick Rabbit includes AI-powered live chat designed for customer support and pre-sale queries.

✓ AI-based instant chat reply

✓ Support chat

✓ Pre-sale query support

✓ Product-wise agent assignment

✓ Chat forwarding to another agent

✓ Guest chat for pre-sale or general queries

✓ Internal team chat

✓ Chat transcript

✓ Chat enable/disable control

✓ Available time setting for chat

✓ Agent offline email notification to customers

Collaboration

Internal Team Chat

Support teams can communicate internally and collaborate when handling customer issues.

✓ Internal team chat

✓ Chat transcript

✓ Support collaboration

Platform

Responsive & Cross-Device Compatibility

Quick Rabbit is designed to work across modern devices with responsive layouts and W3C validated code.

✓ Responsive design

✓ Desktop support

✓ Tablet support

✓ Mobile support

✓ W3C validated code

Localization

Multilingual & RTL Support

✓ Multilingual interface

✓ Easy to add new languages

✓ Language modification support

✓ RTL support

Integrations

✓ Envato purchase validation

✓ Envato support expiry validation

✓ Firebase integration

✓ Browser notification support

✓ Brevo email integration

✓ Email notification support

✓ Payment gateway for paid support

✓ Payment gateway for recurring paid support

✓ Envato login integration

✓ Google login integration

✓ GitHub login integration

Notifications

Notification Features

✓ Live notifications

✓ Sound notifications

✓ Email notifications

✓ Browser notifications

✓ Agent offline email notification

Agents

Agent Management & Monitoring

Monitor support team activity and performance with built-in management and reporting tools.

✓ Agent performance report

✓ Agent activity log

✓ Agent attendance and time log

✓ Agent access control

✓ To-do and calendar

Extras

Miscellaneous Features

✓ GDPR compliance

✓ Pages and blogs

✓ Notice display in frontend

✓ Syntax highlighting in articles and blogs

✓ Customer management

✓ CRM functionality

Support ticketing, knowledgebase, and live chat in one AI-powered portal

Trusted by support teams worldwide

Explore the product, system by system

AI-Powered Ticketing Features

Powerful Ticket Management

Custom Fields

Canned Messages & Quick Replies

Customer Feedback & Rating

Share Knowledgebase Articles in Tickets

Automated Email Support

Paid Support & Recurring Paid Support

Knowledgebase Features

Proactive Knowledgebase Search

Article Media Manager

Internal Articles for Team Training

Article Rating & Tag Manager

AI-Powered Live Chat

Internal Team Chat

Responsive & Cross-Device Compatibility

Multilingual & RTL Support

Integrations

Notification Features

Agent Management & Monitoring

Miscellaneous Features

What you actually get

Overview

AI-Powered Ticketing

Knowledgebase & Live Chat

Automation & Paid Support

What You Get

Frequently asked questions

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